For 1–2 doctor practices without an office manager
We install the operating system that runs your schedule, your numbers, and your money conversations — remotely, at a pace built around trackable results for you and your team.
30 minutes. If it's not a fit, you keep the analysis.
Proof first
$36K/yr
One practice was 12 Invisalign cases short of Platinum status. Two sessions found the bottleneck — the money conversation. Scripts rewritten in three days. All 12 cases closed, 7 from consults that had already walked away. $36,000 a year in lab-fee savings, unlocked.
$500K/yr
Another practice had hit a wall it couldn’t grow past. We installed leadership systems, standards, and scheduling discipline. Within 6–8 months, growth was predictable again — $500,000 in new annual revenue.
2×
One owner took EBITDA from $280K to $520K on the strength of systems, not heroics. When a DSO came calling, the practice ran without depending on any one person — and it sold at the top of the market.
All results from practices in the DDA Growth Advisory Program. Read the full case studies →
The trap
Not because owners don't want one. Because a good one costs $70–90K a year plus benefits — and at $1M–$3M in collections, that's a hard number to justify. So the business side runs on default: you, between patients, plus whoever picked up each task first.
Everyone tells you the fix is to hire one anyway. Find a superstar. Train them. Hand it all over. But now the practice depends on one person — and if they leave, everything they carried leaves with them. Owners who've lived that once rarely want to live it twice.
Here's the truth: you don't need a manager yet. You need structure. Structure runs a practice at this size — and a manager can come later, when the practice has grown into one.
Why this works
We used to work on-site, like every other consultant. Then rural clinics we couldn't visit forced us to work remotely — and something better happened.
When a consultant works in your office, the consultant becomes the engine. And the engine leaves with them. Remote made that impossible. Your own team had to run the plan. They felt heard. They watched their own ideas work. They took ownership.
And ownership is the only thing that makes change stick.
So we stopped training superstars and started installing operating systems. People run the system. The system doesn't depend on any one of them.
What you actually get
Twenty years of running dental practices, poured into yours — until the expertise lives in your practice, not in one hire. You'll see it in two places.
Revenue up. Profit up. Treatment accepted instead of stalled. A scorecard that shows you the 6–8 numbers that run a dental practice — every week, in one glance.
Mondays get calm. The schedule holds. The team knows the play before you say it. Organized feels smooth — and smooth is what patients remember.
The self-running practice system
We audit your practice and put a dollar figure on the gap between what you collect and what you should.
Clear ownership for every seat — you own vision and clinical leadership, a front office lead owns the patient experience and collections, a clinical lead owns efficiency and inventory, a practice coordinator owns the tracking. Nothing runs through one person. That’s the point.
A weekly KPI dashboard, a monthly business scorecard, and department scorecards for the front office, the clinical team, and you. The numbers that run a dental practice — in one glance, every week.
Your complete library — SOPs, money conversation scripts, checklists, and workflows, written for your practice, not templates. Plus the accountability tracker that keeps every project owned, dated, and done.
We coach your team — not one hero — and install the meeting rhythm that runs the practice: daily huddle, weekly leadership meeting, monthly business review. The plan comes from your own leaders, so the team actually follows it.
One significant business objective per quarter — case acceptance, hygiene growth, scheduling — set in a planning session with you. Plus a quarterly team engagement survey, so you see the culture, not just the collections. Then you go back to dentistry.
Bonus
Community, resources, and the DDA app — for your whole team.
Bonus
When your practice grows into needing a Director of Operations, their PACE-approved certification training is already paid for.
A steady results rhythm
Many practices work with us for 12 to 24 months. There's no formal commitment to a set term. We stay focused on trackable results tailored to what's exciting for you and your team.
Quarter 1
Install the operating system: leadership structure, KPIs, scoreboards, SOPs, meeting cadence, role clarity.
Quarter 2
Improve efficiency: scheduling, case acceptance, patient experience, recall systems, communication.
Quarter 3
Increase production and profit: hygiene growth, new-patient conversion, treatment acceptance.
Quarter 4
Prepare for what’s next: leadership development, advanced KPIs, expansion and succession planning.
The people-proof guarantee
If anyone we've trained leaves your practice during your program, we onboard their replacement into your operating system at no extra cost.
The system stays. It's yours.
The math
~$7,000/month
$2,995/month
The Self-Running Practice System
6
openings this year
Stephanie Richardson spent 20 years running dental operations before founding DDA. We take on a limited number of practices so she can work with every one of them. When the roster is full, it's full.
Book your free Gap Analysis call. Thirty minutes. We'll show you what your practice is leaving on the table and what a self-running version of it looks like. If it's not a fit, you keep the analysis.
A diagnosis, not a sales call.
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