Exquisite Care, Exponential Growth: The Ritz-Carlton Way – Edmonton

Event Details

Date: November 7, 2025

Time: 8:30am-4pm

Location: The Quarry Golf Course, Edmonton

Dining: Light breakfast & lunch included

CE Credits: 8

Seats: Only 200 spots available

A full-day Edmonton workshop teaching dental teams Ritz-Carlton–level service to grow patient loyalty, and boost practice revenue — while earning 8 CE credits.

This workshop is ideal for dentists, office managers, and full dental teams who want to lead with intention, raise their standard of care, and grow from the inside out.

Deliver Five-Star Service.
Build a Five-Star Practice.

In today’s competitive market, patients aren’t just comparing you to other dental offices — they’re comparing you to the best service experiences they’ve ever had.

This full-day workshop brings the legendary service standards of The Ritz-Carlton into dentistry.

You’ll learn exactly how to retain existing patients and attract new ones by delivering a level of care that patients remember, rave about, and return for.

We’ll show you how businesses across industries have scaled through intentional service excellence — and how your practice can too.

What You'll Get

A repeatable system for training your team to deliver elevated service
Tools to make world-class care consistent, not chaotic
How to turn your existing patient base into loyal advocates
Simple strategies to attract ideal new patients without discounting
How service excellence drives team engagement, efficiency, and revenue
8 CE credits and an unforgettable day of inspiration and growth

Event Registration

Register as a dentist or team member today. Limited attendees. Seats will fill quickly — secure your team’s spot today and start transforming your patient experience from average to unforgettable.

Special Offer: Become a DDA Member & Save 50%

Become a Dental Director Academy (DDA) Member for just $349/year and you’ll receive:

50% OFF team tickets for this event — for every team member
Monthly trainings on leadership, team growth, and systems
Instant access to downloadable tools, scripts, and templates
Personal mentorship from Stephanie Richardson, CEO of DDA

Example: Bring 3 team members to this workshop and your total cost drops from $1,097 to just $797 — plus, you’ll keep all the DDA membership benefits and savings for the rest of the year.

How it works: After joining DDA, you’ll receive a link via email with a coupon code for this event.

Meet Your Speaker

Stephanie Richardson is a dental growth strategist and the founder of Dental Director Academy, a platform dedicated to transforming office managers into empowered leaders and growing practices from the inside out.

A former dental receptionist turned assistant, manager, and now CEO, Stephanie has helped hundreds of teams deliver elevated care and multiply profitability — without losing their soul in the process. Her coaching is grounded, honest, and action-driven. If it doesn’t create real results, it doesn’t make the cut.

“I’ve seen firsthand how service done right can change not just a practice — but a person. My goal is to help teams rediscover what’s possible when patients feel truly cared for.”

Stephanie Richardson, RDA, CEO, Founder

Why the Ritz-Carlton Model?

The Ritz-Carlton isn’t just a hotel chain — it’s a blueprint for brand loyalty, premium pricing, and consistent excellence.

Their approach has helped countless companies improve retention, culture, and customer lifetime value. And now, those same principles are coming to your practice — tailored for dental teams who want to grow.