Frequently Asked Questions
General FAQs
What is the Dental Director Academy (DDA)?
The Dental Director Academy is a comprehensive resource hub for dental professionals, offering expert-led training, certifications, and advisory services to help you lead your practice, streamline operations, and drive growth.
Who is DDA For?
DDA is designed for dental office managers, practice owners, aspiring dental directors, and consultants across Canada and the US who want to enhance their leadership skills, improve operations, and achieve sustainable practice growth.
What are the main offerings of DDA?
We offer three core products:
- Membership: Ongoing access to resources, webinars, and networking for dental professionals for $349/year.
- Certified Dental Director Course: A step-by-step dental office manager certification program for $1,995.
- Growth Advisory Program: Dedicated one-on-one support for practice owners and leaders for $2,995/month.
Should I sign up for the DDA Course or the Advisory Program?
The Dental Director Academy Course is the ideal solution for office managers looking for comprehensive and cost-effective training for all areas of practice management, while the Growth Advisory Program is intended for dental practice owners and leaders who require more personalized strategies and one-on-one coaching to drive growth in the specific areas where you need it the most.
Can I access these products remotely?
Yes! All our resources, courses, and consulting sessions are available online, so you can access them anytime, anywhere.
Is there a refund policy?
We offer a satisfaction guarantee for all our products. If you’re not satisfied, we’ll work with you to make things right! Learn more about our refund policy.
Course FAQs
What is the Certified Dental Director Course?
The Dental Director Academy Course is a comprehensive, step-by-step online training program designed to equip you with the skills, systems, and strategies to lead your dental practice effectively. The goal is to turn your team into leaders, your systems into profits, and your practice into a business that scales.
Who is this course for?
This course is is designed for dental office managers, practice owners, aspiring dental directors, and consultants who want to enhance their leadership skills, improve operations, and achieve sustainable practice growth.
Do I get access to the course forever?
Yes! You’ll receive lifetime access to all course materials, including updates.
What is the time commitment for the course?
The Dental Director Course is self-paced, so you can complete it on your own schedule, while implementing lessons as you go.
What topics does the course cover?
- Leadership and team management.
- Operational systems and efficiency.
- Financial growth strategies.
- Real-world case studies.
- Proven templates and checklists.
Do you offer a guarantee?
Due to the nature and open access of our digital courses and educational materials, purchases for the Director Certification Course are non-refundable.
Customer Satisfaction Commitment: If you experience any issues with the course, please reach out to us at info@dentaldirectoracademy.com so we can work with you to address your concerns and ensure a positive learning experience.
For more information, see our refund policy.
What's included in this investment?
When you enroll in the Dental Director Course, you get instant access to the complete curriculum, plus a full library of ready-to-use resources, covering everything you need to know to lead, streamline, and grow your practice. You’ll also get an exclusive free bonus: 12 months of Dental Director Academy Membership ($349 value), giving you access to additional tools, resources, and networking opportunities.
Is this course PACE-approved?
Yes! We hit all 13 standards of the Academy of General Dentistry’s PACE program. With Dental Director Academy, you get the top-tier training your practice deserves—no shortcuts.
Will I get a CE certificate?
Yes! Upon course completion you will receive a personalized certificate that you can download and print, or share online.
How will this course help my practice grow?
We know for a fact that investing in leadership development is one of the highest-leverage decisions a practice owner can make. Too often, dentists struggle with micromanagement instead of leveraging their team’s full potential. Dental Director Academy provides the tools, training, and strategic frameworks to develop leadership within your practice, ensuring long-term growth, efficiency, and profitability. With DDA you can fix broken systems and build a high-performing team for more growth and less grind.
What results have your students seen?
Not only do our students rave about the boost in confidence and career satisfaction they feel after completing the course, but their dental practices have seen measurable growth, including a practice tripled their revenue within one year of implementing the management principles taught in the DDA Course. Of course, the results are dependent on the work you put in, but DDA provides you with all the tools and information you need to transform your practice.
Consulting FAQs
What is the Growth Management Program?
The DDA Growth Management Program is a 12-month advisory program offering dedicated one-on-one support and personalized growth strategies for dental practice owners and managers to achieve long-term success. Our expert coaches are here to help you streamline operations, improve patient retention, and grow revenue. With expert guidance, tools, and ongoing training, our program is designed to support your practice continually as it grows and evolves.
Who is this advisory service for?
The Growth Management program is designed for dental practice owners and leadership across Canada and the US who are looking to build a profitable, well-run dental business. Those tired of quick fixes, who are ready for long-term, sustainable growth. Leaders who want expert guidance and accountability to accelerate success.
What's included in this investment?
You’ll receive leadership development, advanced training, compliance resources, and ongoing coaching, all designed to deliver exceptional ROI.
- Bi-weekly one-on-one coaching sessions tailored to your practice goals.
- Unlimited email and chat support for ongoing advice.
- Custom strategies to streamline operations, improve patient retention, and grow revenue.
- Tools to help you implement and sustain improvements.
- Free access to both the DDA Membership and the Dental Director Course – over $2,000 in additional value for FREE!
… And much more!
How is the service customized to my practice?
We begin with a detailed analysis of your practice, identify areas for improvement, and develop a customized action plan to achieve your goals.
Who conducts the advisory sessions?
You’ll work with Stephanie Richardson (DDA founder and CEO) and experienced DDA coaches who have years of experience in practice management and leadership.
Why is the program 12 months long?
Our advisory program requires a 12-month commitment to ensure sufficient time for strategy implementation and results. Our program is not a quick fix, it’s a long-term partner in building sustainable success for your practice that will reap rewards for years to come.
Can I schedule sessions at my convenience?
Yes, our coaches work with your schedule to ensure sessions are convenient and productive.
What kind of results can I expect?
Our members report smoother operations, higher revenue, and happier teams within the first few months. Our goal is to 10X your investment in the first year.
Do you offer a guarantee?
We are so confident in our advisory program that we offer a 30 day money back guarantee. Cancel anytime within the first month for 100% refund. For more information, see our refund policy.
Is this program PACE-approved?
Our Dental Director Course is PACE-approved and is included in the Growth Management Program.
Membership FAQs
Who is the DDA Membership program for?
The DDA Membership is perfect for dental professionals looking for ongoing support, tools, and networking opportunities without a significant financial commitment.
What's included in the DDA Membership?
For $49/month, you’ll receive:
- Monthly newsletters with actionable strategies.
- Access to live webinars and expert interviews.
- Discounts on courses and events.
- A library of templates, forms and checklists.
- Networking opportunities with dental professionals.
- Exclusive vendor discounts.
Is DDA PACE-Approved?
Yes! We hit all 13 standards of the Academy of General Dentistry’s PACE program. With Dental Director Academy, you get the top-tier training your practice deserves—no shortcuts.
How are the webinars structured?
Our live webinars are interactive sessions led by industry experts. Topics focus on actionable strategies to improve practice management, patient retention, and team efficiency.
Are the resources updated regularly?
Yes! We continuously expand our library of templates, checklists, and guides to ensure you have the most up-to-date tools.
What types of resources are in the library?
The on-demand resource library offers 24/7 access to over 50 ready-made templates and tools designed to simplify all areas of your practice operations. For example:
- KPI Tracker
- Profit & Loss Tracker
- Employee Leave Tracker
- Compliance Manuals
- Team Engagement Surveys
- Performance Review Surveys
- Effective Team Meeting Agendas
- Hygiene Systems & Protocols
- Chart Audit Checklists
- Patient Care & Scheduling Verbiage
- Hiring Guide
- Employee Training Plans
- Job Ad Templates
- Perio Guidelines
… And many, many more.
Still have questions? Contact Us
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